Refund Policy

Outbid sells one-time permanent increases to a product’s accumulated bid. Because a successful payment immediately (or shortly after verification) changes public ranking data, refunds are limited.

Default position (pending owner approval)

[OWNER: approve or replace this policy.]

• Completed bid payments are generally non-refundable once the bid has been applied to the product total.
• If you were charged but the bid was not applied due to a technical failure on our side, contact support and we will investigate and either apply the bid or refund the charge.
• Duplicate accidental charges for the same intended payment may be eligible for refund of the duplicate.
• Chargebacks filed without first contacting support may result in account or product restrictions.

How to request review

Email [OWNER: public support email] with the Stripe receipt or checkout session id, product URL, and a short description. We aim to respond within [OWNER: response SLA].

What payments do not include

Payments do not guarantee traffic, users, revenue, business success, or a lasting #1 position. A later higher bid by another user can change ranking. Dissatisfaction with ranking outcomes alone is not a basis for refund under this draft policy.